Your Privacy Sharpeware protects your personal information and doesn’t use it without your permission © Sharpeware Ltd 2012 | All Rights Reserved | Home | Contact | Privacy statement Product Guides • Manager’s Guide • Product Overview • User Guide Free Acrobat Reader is required to view these documents. Contact • Email • Telephone: USA +1 800 706-2939 UK +44 800 680-0669 Brussels +32-27470493 Info Personal information In general, you can visit Sharpeware on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.      You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at Sharpeware that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so. Using and Sharing Personal Information      The following paragraphs describe in more detail how Sharpeware may use your personal information and with whom we may share it. Depending on the type of Sharpeware Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from a SharpeWare Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use. Fulfilling your transaction request      If you request something from a Sharpeware Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information, with others, for instance, other parts of Sharpeware, Sharpeware's Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfilment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes. Marketing Use      The information you provide to Sharpeware on certain Sharpeware Web sites may also be used by Sharpeware and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way. Information for Business Partners      If you represent a Shareware Business Partner, you may visit an Sharpeware Web site intended specifically for Sharpeware Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and Sharpeware Business Partners generally. For instance, this may involve using your information to send you details of Sharpeware Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or Sharpeware customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes. Sharpeware Supplier Administration      If you represent a Sharpeware supplier, you may visit an Sharpeware Web site intended specifically for use by Sharpeware suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Sharpeware , Sharpeware's Business Partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfilment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Sharpeware suppliers generally. Sharpeware Discussion Forums and Chat Rooms      If you participate in a Sharpeware discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Shareware, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Sharpeware. Information Security and Quality      We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality. Mergers and Acquisitions      Circumstances may arise where, whether for strategic or other business reasons, Sharpeware decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Sharpeware’s practice to seek appropriate protection for information in these types of transactions. Cookies, Web Beacons and Other Technologies      We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on Sharpeware Web sites, but we do so in ways that keep the information non- identifiable. This information is sometimes known as "clickstream data." Sharpeware or others on Sharpeware's behalf may use this data to analyze trends and statistics and to help us provide better customer service.      Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analysed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.      We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some Sharpeware pages use cookies, sent by Sharpeware or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.      Some Sharpeware Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Sharpeware's Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.      If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non- identifiable cookie information and are disregarded. Spyware      Sharpeware's products do not include any spyware features, whether in evaluation or full licensed use. This means we include no hidden identifiers or other similar devices to gain access to information, store hidden information or to trace the activities of users of our software. There is no communication of any user details from Sharpeware's products e.g. via the Internet. Links to non-Sharpeware Web sites      Sharpeware Web sites may contain links to other Web sites. Sharpeware is not responsible for the privacy practices or the content of those other Web sites. Notification of Changes      This privacy statement was last updated in March, 2011. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way. Privacy Questions and Access      If you have a question about this statement, you can send an email to the Sharpeware Web site coordinator. The address for this is privacy@sharpeware.com. You can also contact us at this address if you have a question about Sharpeware's handling of your information.